FAQ
Glossary
How to Download FurnXpert after Purchasing?
After you purchase FurnXpert, you are sent a confirmation e-mail. This e-mail will include your account information, serial number and instructions on how to login to your account.
Logging in to Your Account:
To login, go to the "My Account" section of our website and enter your e-mail address and FurnXpert password that you received in your confirmation e-mail.
If you have forgotten your password, click the Forgot Password link. Enter your e-mail address and then click on the "E-Mail Password" button and your password will be sent to you shortly.
If you have not received an email within one hour of making your purchase, your e-mail address may have been entered incorrectly, and you will need to contact us here for further assistance.
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How to Download?
Many times when our customers report that they can't download their software successfully, it is the result of one of the following:
- Download Managers
- Corporate or Personal Firewalls
- The QuickTime Plug-in
- Download extension of .htm or .cfm
Corporate or Personal Firewalls:
If your office or personal computer is behind a firewall check with your System Administrator for download rights regarding ".exe" files. Some Firewalls have settings to block this file type from downloading because some malicious internet users send viruses that run when an unsuspecting person runs the file. If it is a personal firewall, check your settings for this situation.
If your System Administrator would prefer to download the file through our FTP server, contact us and we'll provide a temporary link to access your download.
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How to Download and Install the Trial Edition of FurnXpert?
FurnXpert can be downloaded exactly like the other programs you've downloaded before. If you're new to downloading, just follow these steps:
- Starting the Download Simply click on the link for the file you want to download. If a window pops up asking what you want to do with the file, choose Save or Save to Disk. This will allow you to COPY the file from our server to your computer. The Save window will allow you to choose a destination directory.
- Choose a Destination Directory The installation file must be saved to a directory (or folder) on your computer. We suggest saving it to your Desktop in Windows. That way you will have an icon on your desktop that you can simply double-click to install the program.
The download may take several minutes, depending on your modem speed. When the download is complete, locate the file on your computer and run it.
If You Saved FurnXpert to the DESKTOP
Simply double-click the new "FurnXpert install" icon on your desktop to run the installation program. After the program is installed successfully you may want to delete this "install" icon from the desktop.
Using the Windows 'Run' command:
Choose "Run" from the Start Menu of Windows. Select "Browse" and locate the file you downloaded. Then select "Open" (or double click the file), then select "OK." The FurnXpert installation program will run.
Using Windows Explorer
Simply locate the file you downloaded and double click the file to run the FurnXpert installation program. When the installation has finished, you'll find a shortcut to FurnXpert on your Start menu and your desktop. Just click the new shortcut to run the program. After you run the file, just follow the installation instructions.
If the Download Fails
If your download is interrupted or aborted for any reason, just return to any FurnXpert download link and start the download again. The aborted fragment is harmless and can be ignored. You can return as many times as necessary to get a complete download.
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What Happens to the 30-day Trial Edition After Purchasing FurnXpert?
If you have decided to purchase FurnXpert after using the Trial Edition, you'll need to download and install the licensed edition over the Trial if you have not enabled your Trial into a licensed version.
Note: If installing the licensed version over the Trial, please close and exit the FurnXpert Trial Edition before installing, or the installation will not be successful.
If you prefer, you can uninstall the Trial Edition of FurnXpert first, making sure to save any documents you do not wish to lose. This is not required though.
There are two ways to install the licensed copy of FurnXpert:
- Download FurnXpert from the My Account section.
- Install from your CD-ROM (if purchased).
Related Topics
Check out these other Knowledge Base Articles for related topics:
Uninstalling FurnXpert
Downloading FurnXpert After Purchasing It
Accessing My Account After Purchasing FurnXpert
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How to Uninstalling Trial FurnXpert?
Use the Add/Remove Programs in the Windows Control Panel.
- Click the Start button
- Choose Settings, then Control Panel
- Choose Add / Remove Programs
- Find FurnXpert and click the Add / Remove button.
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How to access My Account After Purchasing FurnXpert?
If you've purchased FurnXpert directly from SmartDraw.com and provided your email address, a FurnXpert account has been created for you and can be accessed by clicking here. If you are a new customer, a FurnXpert account will automatically be created for you when you place an order.
If you have forgotten your password, you can have your password e-mailed to you at the e-mail address that we have listed. If you have changed your e-mail address or believe that the e-mail address that we have on file is incorrect, please Contact Us with the following information:
- Full Name
- Company Name
- Order Number or Serial Number
- Customer Number
- Any Additional Contact Information
With this information we will be able to locate and update your account faster.
By having a FurnXpert account, you will be allowed to login into your account and access information about your purchase of FurnXpert. Also following things are
- Change your address or other shipping info
- Change your email address
- Change your password
- Review your order history
- Review any standing balances
- Check the shipping status of your order
- Reprint invoices from previous orders
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What to do if FurnXpert Still Says Trial Edition After Purchasing?
If you still get the Trial dialog after purchasing FurnXpert it is resulting from one of the following:
- You haven't downloaded the licensed edition.
- You downloaded but didn't run the installation yet.
- You ran the installation but installed to a different folder than the Trial.
You Have Not Downloaded the Licensed Edition:
There is no way to 'unlock' the Trial to the Licensed edition. You'll need to follow the instructions in your confirmation email to download and install the Licensed edition.
You Downloaded But Didn't Run the Installation:
This is a common problem for some users. Here you are mistakenly clicking the Trial icon from the Trial instead of the Installation icon which looks like a computer. Double click the correct icon to run the installation.
You Ran the Installation But Installed to a Different Folder:
Somehow, the Desktop icon is pointing to the Trial and not the recently installed Licensed edition. Find the folder where the Trial was installed and run the Uninstall program located within this folder to uninstall the Trial.
If you need help deciding which folder is the Trial and which is the licensed please contact Technical Support using the link on the left. If you prefer, you can uninstall the Trial Edition of FurnXpert first, making sure to save any documents you do not wish to lose. This is not required though.
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What to do when your 30-day trial of FurnXpert expires?
The Trial Edition of FurnXpert will become disabled upon expiration of the 30 day trial period. After the Trial Edition has finally expired, you have the following choices:
- Purchase a licensed copy of FurnXpert here.
- Uninstall the FurnXpert Trial from your computer.
Note: There is absolutely no obligation to purchase FurnXpert after you have downloaded the Trial Edition, so you will not be billed at the end of the 30-day trial period.
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What is the minimum System Requirements for FurnXpert?
The following are the system requirements for FurnXpert:
- Windows 2000, or XP
- PC with Pentium II processor or better
- Between 100MB and 2.5GB of disk space
- 128 MB of RAM
- 800 x 600 resolution and 16 million colors.
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How is My Order Shipped?
We strive to ship all orders within 24 hours or on the following business day. This is our goal and we work diligently to reach this goal on a daily basis.
U.S. First Class Mail
Your order will be sent via the United States Postal Service 1st Class Mail and should arrive within 5 to 10 business days. However the United States Postal Service does not provide tracking information so we are unable to give an exact delivery date for a package shipped via US mail.
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Do you ship via a trackable method (i.e. a courier)?
- Airborne Express shipping is available for an additional charge.
- Airborne Express 2nd Day Delivery is an additional $9.95
- Airborne Express Overnight is an additional $19.95.>
- Please contact us for UPS and FedEx pricing.
Note: Rates reflect US delivery only. International delivery prices will differ and must be obtained by contacting FurnXpert customer support.
If you already have an Airborne Express, UPS or FedEx account, we can bill that account otherwise the charge will be added to your purchase. For orders with more than one CD Package, please contact us. directly.
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Do you ship internationally?
FurnXpert.com can ship internationally. International orders are sent via Airmail. International delivery using a courier (Airborne Express, UPS, FedEx) is available, however the price will differ greatly depending on the country and delivery address.
Please contact us if you require a shipping quote.
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Can I have the software shipped to an address other than my billing address?
During the order process you will be asked for both of your shipping and billing address. If you would like your order shipped to a different address other than your billing address you may enter a different shipping address.
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Will I still be able to download the program?
No matter which shipping option you choose, you will be sent an email with instructions on how to download your software. This is provided at no additional charge and can be used to gain immediate access to your software.
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What is FurnXpert Software License Agreement?
This FurnXpert license agreement grants you a non-exclusive right to load and use the FurnXpert Software (the "Software"). The software is "loaded" onto a computer when it is either copied to the permanent memory of the computer (the hard disk) or loaded into the temporary memory (RAM), such as when a computer runs the software from a network server, or a floppy disk.
Single User
Under a single-user license you may use the software only on a single computer on which the software is installed.
Volume License Use – Seats
If a Volume (seat-based) license is purchased, the software may be installed on more than one computer, or installed on a network server so that multiple computers can access it, provided that the number of computers that have accessed the software does not exceed the number specified in the receipt for the workgroup seat license. For example, if a workgroup seat license for 100 computers is purchased, the software may be installed on a network server and be actually used by no more than 100 different computers connected to the network, or it may be installed on up to 100 individual PC's, or some combination of both, provided that the total number of PC's that have accessed the software does not exceed 100.
Shared Use – Users
If a Shared (concurrent-user) license is purchased, the software may be installed on one network server only. The number of PC's that may access the software on the server is limited only by the number that may access it simultaneously. This number may not exceed the number of users specified in the receipt for the workgroup seat license.
Copyright
The Software is owned by FurnXpert.com and is protected by United States copyright laws and international treaty provisions. You must treat the software like any other copyrighted material ( for example, a book), except that you may make a copy for the purposes of loading it onto the hard disk of the computers that are licensed under this agreement.
Other Restrictions
You may not transfer your rights under this agreement. You must not rent or lease this software. You may not decompile or disassemble the Software. You may not distribute the Software as part of any of any other software, or collection of software without the written agreement of FurnXpert.com
Serial Number
This license has a unique serial number. This serial number is also copyrighted material and must be treated as such by you. Publishing of this serial number is a breach of this license agreement and FurnXpert.com reserves the right to withdraw the license under these circumstances.
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Setup Furnaces / Furnace Setup
In order to heat treat new parts having new shapes, sizes, and materials, furnaces need to be setup. Furnace Setup is a procedure where test bakes/pilot runs are conducted to determine optimum furnace settings. The settings are usually zone temperature, rate of parts movement, etc.
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Size Furnaces / Furnace Sizing
One of the key facets of Furnace design is to select the right heating power. The analysis required for performing this operation is termed Sizing Furnaces or Furnace Sizing.
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Thermal Simulation/ Simulate Thermal Processes
Thermal simulation is to use computer software to model the heat transfer inside furnaces.
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Thermal Analysis of a Furnace
Thermal Analysis is to use calculation or software tools to determine how temperature and temperature distribution inside parts change when heated inside Industrial Furnaces. Thermal Analysis is also done to determine heat loss through furnace walls and openings.
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Furnace Heat Loss Calculations
Hot furnaces constantly lose heat. Heat is lost from high furnace temperature to cold environment by radiation, convection and convection. Determination of heat loss is important to select appropriate insulation and determine right heating power. The calculations for this determination are done by Furnace Heat Loss Calculation.
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Thermal Modeling of Industrial Furnaces
Thermal Analysis is using software tools to determine how temperature and temperature distribution inside parts change when heated inside Furnaces. Thermal Analysis is also done to determine heat loss through furnace walls and openings.
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Furnace Software
Software used to design furnaces by taking into account heat losses and heat requirement to raise part temperature from ambient to a target temperature.
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Energy Savings
Strategies used to save energy. It could be achieved by firing the furnace optimally and by taking measures to allow minimum heat loss.
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Production Increase
Increase of production by processing the parts faster through a furnace without sacrificing quality of heating.
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Simulate heat treatment process
Thermal calculations used to simulate heat treatment process.
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Furnace Configurator
The module used for configuring furnaces by inputting dimensions, insulations, burner details, processing gas, etc.
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Thermal Process Software
Software required for thermal processing of parts inside a furnace.
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Industrial Furnace Software
Software used to design furnaces by accounting heat losses and heat requirement to raise part temperature from ambient to a target temperature.
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Furnace Design Software
Software used to design furnaces by taking into account heat losses and heat requirement to raise part temperature from ambient to a target temperature.
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